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World Bank Greening Industry: New Roles for Communities, Markets, and Governments (World Bank Policy Research Report)
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Kavita Gupta A Practical Guide to Needs Assessment
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Paul Falcone The Hiring and Firing: Question and Answer Book
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Stanley A. Brown Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
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Gordon B. Baty, Michael S. Blake Entrepreneurship: Back to Basics
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